Refund Policy

You may request a refund within fourteen (14) calendar days from the date of your purchase, provided that none of the following conditions apply:

• You have logged into the platform and initiated any trading activity, including but not limited to opening, modifying, or closing a position on your account.

• You have violated any of the account rules or terms of service associated with your purchase.

• Your account has been flagged for suspicious, fraudulent, or abusive activity.

• You have already received a refund for a previous purchase within the last sixty (60) days.

Once any trading activity has been initiated on the account, the refund eligibility is automatically voided, regardless of how much time has passed since the purchase.

Refunds will not be granted in the following situations:

• Change of mind after initiating trading activity.

• Failure to meet the evaluation or challenge objectives.

• Account breaches or rule violations, including drawdown limits, prohibited trading strategies, or any other terms outlined in the service agreement.

• Purchases made with promotional discounts, coupons, or special offers, unless otherwise stated at the time of the promotion.

• Chargebacks or payment disputes initiated through your payment provider without first contacting our support team. We strongly encourage reaching out to us before opening a dispute, as unresolved chargebacks may affect your account standing.

To request a refund, please contact our support team at billing@global4ex.uk with the subject line "Refund Request". Your request must include:

• Your full name as registered on the platform.

• The email address associated with your account.

• Your order ID or transaction reference number.

• A brief explanation of the reason for your refund request.

We aim to acknowledge all refund requests within two (2) business days of receipt.

Once your refund request has been reviewed and approved, the refund will be processed using the original payment method. Please allow the following timeframes for the refund to appear:

• Credit/Debit Card: 5–10 business days, depending on your card issuer.

• Other payment methods: 5–14 business days, depending on the provider.

Global4ex is not responsible for any delays caused by third-party payment processors or financial institutions.

You may cancel your subscription or service at any time by contacting our support team at billing@global4ex.uk. Upon cancellation:

• If your cancellation request is made within the eligible refund period and no trading activity has been initiated, you may qualify for a full refund as outlined in Section 1.

• If trading activity has already taken place, your account will remain active until the end of the current billing or evaluation period, after which no further charges will be applied.

• Cancellation does not retroactively entitle you to a refund for services already rendered or evaluation periods already in progress.

We recommend submitting cancellation requests as early as possible to ensure timely processing.